Aster Skin Clinic
Aster Skin Clinic is an appointment-based cosmetic and skin clinic offering consultations, treatments, and follow-up care. The clinic receives enquiries across phone, website, and social channels, with staff often balancing clients in-room while new booking requests come in
[01]
Introduction
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KYMA installed an AI Front Desk, CRM pipeline, and follow-up automation layer to help the clinic capture enquiries, organise leads, and respond faster without adding more front-desk pressure.
[02]
The challenge
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Aster Skin Clinic was receiving valuable enquiries while staff were busy with clients, treatments, and daily operations. Calls were missed, details were scattered, and follow-up depended too much on manual tracking.
The clinic did not need more admin tools. It needed one front-end system that could answer calls, capture caller details, qualify the enquiry, route leads into a pipeline, and remind the team what needed action. Without that system, good enquiries risked going cold before they became bookings.
[03]
The solution
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KYMA built an AI Front Desk system connected to lead capture, CRM tracking, call summaries, and follow-up flows.
The system answers incoming calls, captures customer details, identifies the service needed, records the enquiry, and routes the next step into a clear pipeline. Staff can see who called, what they wanted, how urgent it was, and what action needs to happen next.
[04]
The Results
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The system helped turn front-desk chaos into a tracked enquiry flow, giving the team more visibility over calls, leads, and follow-up actions
